Mistakes happen. It’s what you do next that matters. Joanna asked her network what kind of response they would want from an employee a "sorry" or an explanation why. Joanna and most agree that the best response to a mistake is: 1. Sorry, 2. It's fixed. 3. Here's why it won't happen again. 4. Context. Don't forget to share this method with your team too.
Thanks for coming!